Returns

  • Returns will only be accepted in the case of a manufacturing defect or dispatch of incorrect item. Please note that while our intent is to capture the product colour as accurately as possible, minor colour variations in the website picture and the product you receive may occur. This could be because of light settings, angle of picture and nature of fabric. This does not form grounds for a return. Returns because of any issues with additional complementary services such as fall or tassels will also not be accepted. 
  • Apparel/ garments and fabrics cannot be returned.
  • Your return request should be sent by email to nandibybanaras@gmail.com within 48 hours of receiving your shipment. Requests sent after 48 hours of delivery of a parcel will not be eligible for returns.
  • If you receive your order in a parcel and packaging that appears to have been tampered with, damaged or is in an unsealed condition, you are advised not to accept such a parcel and do not open the package. Kindly immediately get in touch with us at nandibybanaras@gmail.com 
  • In the unlikely event that your merchandise arrived damaged, you need to contact us with a photo of the damaged packaging along with the return request as per step 3. 
  • Upon receipt of your request, we shall examine the same and send you an authorization of return/exchange within 5 working days.
    Upon receipt of the authorization, we will get the order picked up and send you a replacement post order delivery to our workshop.
  • The product being returned/exchanged must be in its original unused condition and sent along with the original bill and tags intact.
  • You could choose to get a full refund in the form of store credits.